Have you seen Arlo error code 12800 when you try to open your Arlo camera? You must be thinking that your Arlo camera is broken, but don’t worry… your device is not broken at all. Many people buy the Arlo device to keep their place secure but face this error when they set up their Arlo security camera.
You are seeing the error in your Arlo camera because it is having a problem to connect with Arlo servers. When you first see this error code 12800, you may have quickly opened the browser and started searching for: “why is my Arlo camera not connecting”, “what does this error code mean”, “why is my Arlo app not working”, or “how can I fix Arlo connectivity problems?”
But here is some good news for you: You don’t need to get scared, as it is not a big problem, and you can easily fix it at your home even if you don’t have any tech knowledge.
Let’s start by clearing some basic doubts first…
What is Arlo error code 12800?
First of all, it is very important for you to know what you are about to fix in proper detail before resolving it. You need to understand what exactly Arlo error code 12800 is. When you will know all the reasons behind this error code, then it will be easy for you to solve it in just a few minutes.
Whenever you will see Arlo error code 12800, it means:
- You cannot log in to your Arlo account.
- The Arlo app will fail to load the camera feed.
- Arlo camera will show offline.
- The new Arlo setup process will stop in the middle of the setup.
- You will not be able to see live video of your place.
- No motion alerts will not be received by you.
Facing all these problems can feel very frustrating to you, especially when your home security relies on Arlo security system.
Let’s now know the common reasons behind this error 12800…
Common reasons behind Arlo error code 12800
To fix the Arlo error code 12800, knowing the common causes behind it helps you a lot. Sometimes, there can be one reason or a combination of some small reasons behind the error 12800, such as:
- Unstable or slow internet connection.
- Outdated Arlo app or firmware.
- There is a temporary server problem.
- Entered the wrong WiFi password.
- Temporary glitches in your Arlo device and app.
- Using VPN during setup.
Let’s now move to the troubleshooting steps in the proper way so you can fix the Arlo error after understanding the real reasons behind the error.
How to fix Arlo error code 12800?
To fix the Arlo error 12800 easily, you have to follow a few simple solutions step by step. Here are some simple quick fixes for you; you have to follow them and move forward slowly until you completely fix the error on your Arlo device.
1. Make your internet connection stable
You have to confirm the internet services you are using are working properly, and there is no glitch in the network. A weak or unstable internet connection is one of the main reasons behind the error.
Steps to check the stability of internet connection:
- Switch to a WiFi network (if you are using mobile data).
- Do an internet speed test with any website like fast.com.
- Make sure you have enough internet speed at home.
- Move closer to the router (If needed).
2. Restart Arlo app and Arlo Device
Restarting any device can fix small issues. It’s like a one-for-all solution for any temporary glitches occurring on any device. You have to ensure you restart both the Arlo app as well as the arlo device.
To clear the temporary glitches of device and the app, try these fixes:
- First, turn off the Arlo app.
- Give a quick restart by unplugging the cables.
- Wait for 1-2 minutes before powering it on.
- Turn on both the Arlo app and device
- Plug the cables back in.
3. Update Arlo app to the newest version
Using the Old Arlo app can also cause error code 12800 on Arlo. So, keep your Arlo app up to date to stop such kinds of errors in the future.
Quick steps to update the Arlo app:
- Navigate to the App Store/iOS Store.
- Search for the Arlo app.
- Check for any updates available.
- Click on Install and follow the instructions given to install the app.
- At last, give a quick restart of your device.
4. Check Arlo server status
There are many reasons behind the error. Sometimes the reason behind it may not be your fault. It can be some server problem from Arlo.
To find the exact problem, first check:
- The server status on any third-party websites like downdetector.com.
- If the status shows down, wait until it is fixed from the server end.
You may not know this: If the server is down, you cannot fix the problem with any troubleshooting steps.
5. Double-check the WiFi password
Entering a wrong WiFi password during the setup is one of the most common mistakes that many Arlo users make. This can also be a big reason behind error code 12800. You need to double-check all the WiFi details before logging in.
- First, enter the correct WiFi password and details.
- Check if your Caps Lock is on or off.
- Look if you are using the Right Arlo account or not.
- Re-enter the WiFi password and details properly if possible.
6. Turn off firewall or VPN
If you are using a VPN or firewall, then you must turn it off while using Arlo App or Arlo device. The reason behind this is that the firewall or VPN services block the communication with the Arlo server.
Things you must consider while using the Arlo app or device:
- You need to turn off the VPN temporarily.
- Turn off the firewall settings.
- Reconnect to the Arlo app.
7. Reset your Arlo device
If none of the above six fixes work for you, then this is the right time to reset your Arlo device. You have to reset your Arlo device only when nothing else works for you, as it will remove all your saved settings.
Follow the steps below to reset:
- Press and hold the reset button on the device.
- Now, wait until the device LED lights start blinking.
- Lastly, set up the Arlo device again using the Arlo app.
Tips to prevent Arlo error code 12800 from happening again in the future
After fixing the Arlo error code 12800, it is the best time to prevent the error from happening again, as no one wants to face it. You just have to follow some simple tips and make it a habit.
Here are some simple tips you have to follow:
- Always keep your Arlo app updated.
- Make sure the Internet connection is strong enough.
- Always try to avoid frequent network switching.
- Restart your Arlo devices frequently.
- Always try to avoid using unnecessary VPNs.
Final thoughts,
If you saw an Arlo error code 12800 on your Arlo device, do not worry. Your Arlo device is not broken. It is not a big problem at all. The error happens because of some issues with the internet or temporary glitches. You can resolve these issues in just a few minutes by doing above troubleshooting.
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