If your Ring doorbell won’t connect to WiFi, then don’t worry, you are not alone, as many people are already facing this issue. Whenever you see this issue, you may feel frustrated because your Ring doorbell is supposed to make your home security easier, not harder.
Most of the time, your Ring doorbell won’t connect to WiFi because of a weak WiFi signal, the wrong WiFi password, or minor setup mistakes in your Ring app.
But here is the good news for you: you don’t need technical knowledge to fix it. In this blog, you will understand how you can easily fix “Ring doorbell won’t connect to WiFi’ issue step by step. By the end of the blog, you can easily bring back your Ring doorbell online.
Let’s understand the basics first…
Why your Ring doorbell won’t connect to WiFi?
Before fixing the Ring doorbell, you should first know what is the real reason behind the Ring doorbell not connecting to WiFi issue.
Some common reasons behind Ring doorbell won’t connect to WiFi issue:
- There may be a weak WiFi signal where you have placed your doorbell.
- You have entered the wrong WiFi password in the Ring app.
- You have placed your router far away from the Ring doorbell.
- Your Ring device is connected to an 5GHz network.
- You are facing a temporary router modem glitch.
- You are using an outdated Ring app or firmware.
- You are facing power or battery issues with your Ring doorbell.
Simple fix guide for your Ring doorbell WiFi connection issues
If your Ring doorbell is not connecting to WiFi, then don’t worry, as this is a very common issue and you can easily fix it.
Some quick fixes that you can follow for your Ring doorbell WiFi connection issues:
Fix 1: Check and fix your internet connection
You should always first check your internet connection before you blame your Ring doorbell. You should not skip this fix as it can save you time.
To check your internet connection, you have to:
- First, connect your phone to the WiFi.
- Secondly, open YouTube or any website.
- Then, check if any website page is loading or not.
- Lastly, you have to move close to the Ring doorbell and try again.
If your internet is working slowly near your Ring doorbell, then the issue is not with your Ring device but with your internet.
Fix 2: Check and fix your weak WiFi signal strength
If your internet is working properly without buffering, but Ring doorbell is still not connecting to the WiFi, then you need to check your WiFi signal strength.
A weak signal usually happens when:
- Your Ring doorbell is too far from the router.
- Thick walls are blocking your WiFi signal.
- The router is placed in a corner or cabinet.
- Other electronics are interfering with the WiFi signal.
Here are some easy fixes you should try:
- Firstly, you have to move your router closer to your front door.
- Secondly, you have to keep the router in an open space.
- Then, you have to avoid placing it near a microwave or cordless phones.
- Next, you have to use a WiFi extender if there is a distance between your router and the doorbell.
- Lastly, you have to use a mesh WiFi system if you have a large home.
Fix 3: Check and fix your network bandwidth
This step may sound difficult to you, but it is very simple and an important fix because many setup can easily fail when you are using the wrong network band.
Here’s how you can fix your network bandwidth:
- First, you have to connect your Ring doorbell to a 2.4GHz network.
- Secondly, you have to try to not to mix both network bands under the same name.
- Lastly, if needed, you can name your network bands as HomeWiFi_2G and HomeWiFi_5G.
Step 4: Check and fix your WiFi password
Checking your WiFi password may sound very simple and useless to you, but you may not know that a wrong WiFi password can create more problems for you. One wrong character in your WiFi password can stop your Ring doorbell from connecting to WiFi.
Before entering your WiFi password, you have to double-check the following:
- You have to re-enter your WiFi password carefully.
- You have to avoid extra spaces at the end.
- You have to type the password instead of copy pasting it.
- You have to check the Caps Lock while typing the password.
- You have to stop using special characters in your WiFi password.
Fix 5: Restart your router and modem
If you feel there is a network problem, then restarting your router and modem will help you fix many hidden network issues at once.
To restart your router and modem, you have to:
- First, you have to turn off your modem and router.
- Secondly, you have to wait for at least 30 seconds and turn your modem on.
- Now, you have to wait for 1-2 minutes and turn your router on.
- Lastly, you have to try connecting your Ring again.
Fix 6: Check and fix your Ring doorbell power and battery
If the Ring doorbell power supply is not stable, then your WiFi connection will also not be stable. You may not know this, but many people skip checking their Ring doorbell battery because they think that the battery is looking fine, so it may be okay.
For your Ring devices with battery:
- You have to check if your battery is low or drained.
- You have to charge it fully for 6-8 hours.
- You have to reinsert the battery properly before setting up the Ring doorbell.
For your wired ring devices:
- You have to check loose wiring.
- You have to make sure your power supply is stable.
- You have to verify whether the transformer is working correctly or not
Step 7: Doing the Ring app device health check
This step is also seen as an easy step to skip. People usually skip this step, but they don’t know that this step helps you to know what is going wrong with your Ring device and app.
In your Ring device, you have to check:
- RSSI
- WiFi network name
- Power status
- Last connection time
If your RSSI is weak, then the WiFi signal is the main problem here, and if your network name is wrong, then the setup needs some corrections to make it work again.
Fix 8: Reset your Ring doorbell
If you have tried all the above fixes and still your Ring doorbell won’t connect to WiFi, then resetting your Ring doorbell is the last option for you.
Here are some basic steps that you have to follow to reset your Ring doorbell:
- First, you have to press and hold the setup button for 15-20 seconds.
- Secondly, you have to wait for the light to blink.
- Now, you have to open the Ring app.
- Then, you have to select your setup device again.
- Lastly, you have to connect to WiFi again from scratch.
You should reset your Ring doorbell when:
- Your Ring device keeps going offline.
- You have entered the wrong WiFi details.
- Your Ring doorbell setup is stuck.
Fix 9: Remove or reduce interference between your Ring doorbell and modem
Sometimes there is no problem with the signal, internet, or wires, and everything looks fine to you, but still your Ring doorbell is not working. This is where some interference between your Ring doorbell and modem can be causing this issue.
Some common interferences that you have to reduce or remove:
- Your microwave ovens
- Your Bluetooth devices
- Thick concrete walls
- Multiple routers
You can also use these methods to fix the issue:
- You have to keep your router in an open space for no interference.
- You have to reduce the unnecessary connected devices to your WiFi.
- You have to use a 2.4 GHz network band for better network connectivity.
- You have to avoid placing the Ring device behind the metal surfaces.
How can you prevent the Ring doorbell from not connecting to WiFi issue from happening again in the future?
Once your Ring doorbell starts working fine, it is the best time to prevent your Ring doorbell from not connecting to WiFi from happening again in the future.
Here are some prevention tips for you to follow:
- Always restart your router once a month
- Always check the WiFi strength in the Ring app.
- Always keep your Ring firmware and app updated.
- Try to never overload your WiFi.
- Always place your router in the centre of your home.
Final thoughts,
Most of the Ring doorbell connection issues are small, and it mainly happens because of a weak signal, a wrong WiFi password, or a wrong network band. Fixing these common reasons will help you get your Ring doorbell back online. You can start fixing your Ring doorbell issue by checking your WiFi signal strength, double-checking your WiFi password, and seeing your router placement. You can do a proper reset when no troubleshooting fix will help you.
Frequently asked questions about Ring doorbell
Q1: Why is my Ring doorbell offline?
Ans: Your Ring doorbell is offline because your WiFi signals are weak or the connection to your router has suddenly dropped.
Q2: Does my Ring doorbell need a 2.4GHz band or a 5GHz band?
Ans: Your Ring doorbell needs a 2.4 GHz band. If you are currently using a 5GHz band, you should immediately switch to a 2.4GHz band for better performance.
Q3: How far should I put my router from my Ring doorbell?
Ans: You should put your router within 20-30 feet with less walls in between from your Ring doorbell.
Q4: Do I need to reset my Ring doorbell for WiFi problems?
Ans: No, you don’t need to reset your Ring doorbell for WiFi problems, as you can only do resetting when no other fixes work for you.
Q5: Can using too many devices on a single WiFi cause the Ring doorbell not connecting to WiFi issue?
Ans: Yes, using too many devices on a single WiFi can cause Ring doorbell not connecting to WiFi issues because the network will get overloaded, and your WiFi will fail to provide internet service to your Ring doorbell.